an exciting opportunity for a passionate individual who is interested in social
justice, social change, innovation, and collaborative work. e4c’s
supportive housing programs provide housing for people in the middle of life
transitions, looking for stability, recovery, and a better life. In your role
you serve people who, due to histories of trauma and related mental illness and
addictions, need enhanced levels of housing support.
The Crisis Intervention Worker position
reports to the Site Manager, and provides key support to the housing program.
The role is to foster a safe and supportive environment tailoring crisis
intervention supports to meet each person’s specific needs.
e4c’s supportive housing programs operates
on the cycle of the day, drawing inspiration from the recovery motto of “one
day at a time”. The model provides wrap around team staffing that includes
clinical supports with a community-based approach, of recovery and sustained
wellness of the resident. The Crisis Intervention Worker oversees the nighttime
shift, and is responsible for key response and decision making during crisis
situations. The focus of this shift is taking care of the residents, and
building in safety measures that allow people to rest.
shifts on 4 shifts off: 10:00pm to 8:00am
Why Join Our Team
- Build relationships and connect people to the work we do.
- Engage with individuals in meaningful opportunities, which positively
impact those we serve.
- Be a part of a supportive team, dedicated to professional and personal
In Your Role You Will
- Support residents to
self-regulate risk behaviors, and to re-assert emotional control.
- Support staff in de-escalating
crisis situations via the phone or in person, responsible for crisis decision
making authority while on shift.
- Delegate follow-up tasks to
house staff as needed while on shift.
- Enact emergency maintenance as
- Accompany and support
residents at the hospital or other treatment centers.
- Manage situations where EPS/EMS
are on site, as needed
- Review Incident Reports (IRs)
and complete follow up, as needed
- Complete Critical Incident
Reports (CIRs), and complete follow up, as needed.
- Submit nightly updates to Site
Manager, Wellness Manager and Crisis Intervention Manager
- Communicate and consult with
community crisis services, including, but not limited to EMS/EPS.
- Facilitate positive
relationship building with neighbors and community members, whenever possible.
- Review Neighbor Documentation
and alert Site Manager when follow up needs to be completed.
- Comply with all legislation,
bylaws and standards (health, fire, safety, city, and accreditation).
- Understand and practice E4C’s
operating policy and procedures and E4C Supported Housing programming policy
- Other related duties as
- Use relationship-based approaches to improve residents’ safety and sense of security
- Communicate (verbally or in writing) pertinent
information (resident/facility updates, etc.) to other housing program team to
maintain wellness environment.
- Communicate and receive information from housing
program team regarding progress of the residents, significant changes in
behavior, any concerns/challenges that the resident is experiencing.
- When natural opportunity arises, promote conflict
resolution, positive communication, empathy and respect (through positive
reinforcement, role modeling and supportive listening).
Education and Certifications
or Diploma in the area of Human Services, Education and/or Administration.
First Aid and CPR, Medication Administration, Suicide Intervention and
Food Safety Training
Class 5 Driver’s License
of Vehicle Insurance, Registration and 3 year Drivers Abstract.
Information Check including vulnerable sector.
Mental Health First Aid, De-escalation Certificate, Harm Reduction
Training and Cultural Awareness
(3) years of related direct service work experience.
ability to foster a team environment and provide reflective supervision to
- Personal lived experience
of addictions, mental illness, racism, discrimination, poverty is an asset
- Experience working in collaborative
knowledge and experience with harm reduction, person-centered, trauma-informed,
behavior modification, natural law, strength based, collaborative, and/or
solution focused practice.
- Crisis Intervention:
Strong crisis intervention/de-escalation training/skills. Ability to
remain calm in crisis situations. Ability to work in high pressure and
stress situations on a regular basis.
Outlook: The ability to perceive and understand the
feelings and attitudes of others; the ability to place oneself “in the
shoes” of another and to view a situation from their perspective.
Comfortable communicating formally, informally, in groups and
one-on-one. Able to obtain and
share information, ideas, and problems.
Able to ask for advice, support and accept feedback
Building: Able to build formal and informal
professional relationships. Fosters
respect and reciprocity with participants/tenants, team members, other e4c
personnel, external service providers and community members
Able to define expectations for self and others and to act to fulfill
these expectations. Able to
self-reflect, monitor and correct one’s own actions, as well as others’
- Integrity and Ethical
Behavior - a clear understanding of ethical and practices.
Aligns behavior with an ethical framework.
Thank you to all
those apply. Only those short-listed will be contacted for an interview.