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Follow-up Support Worker - Intensive Case Management Team

Job ID
Job Posting
Close Date
Job Title
Follow-up Support Worker - Intensive Case Management Team
Job Type
Contract - Full Time
Job Category
Social services
Job Location
Edmonton, AB


Edmonton, AB   T5H 3T7

Organization Profile

As Follow-up Support Worker you will establish and maintain service plans for successfully maintaining housing sustainability for participants.  Your role is to build and maintain trusting partnerships with landlords and community service providers in assisting participants to achieve integration into our community.

Hours: Contract Full-time 3 month position: Monday to Friday: 40 hours per week.  

Why Join Our Team       

  • Build relationships and connect people to the work we do.
  • Engage with individuals in meaningful opportunities, which positively impact those we serve.
  • Be a part of a supportive team, dedicated to professional and personal growth.

In Your Role You Will

Housing Outreach

  • Promote e4c Intensive Case Management Team’s services to potential property management organizations or landlords.
  • Use assessments, referral skills and tools to assist in exploring participant’s strengths and barriers to obtaining sustainable affordable housing options.
  • Assist participants in navigating and accessing appropriate income funding available from federal and provincial government sources.
  • Coach and model healthy relationships with landlords and other service providers.
  • Utilize agency and community resources to assist participants in setting up housing.

Case Management

  • Caseload for follow up support worker is at a minimum 17 up to 20 participants.
  • Develop trust-based relationships with participants to effectively transition out of homelessness.
  • Develop Service Plans with participants for the purpose of evaluating progress through transition and ultimately program graduation.
  • Monthly landlord check-ins fulfilling monthly payment confirmation expectations.
  • Regular participant home visits.
  • Coordinate and facilitate regular service team meetings with participant.
  • Advocate and coordinate referrals for participants accessing mainstream service providers.


  • Data management using Efforts Toward Outcomes computer software system.
  • Regular completion of client Service Prioritization Decision Assistance Tool (SPDAT) assessment.
  • Abide by e4c policies and procedures and Homeward Trust Housing First service delivery model.
  • Knowledge of Alberta’s Residential Tenancy Act and Residential Tenancy Dispute Resolution Service.
  • Use of company debit card for program approved purchases and receipt management.
  • Use of Safety Line monitoring system. 
  • Other duties as assigned.

Education and Certifications

  • Diploma or degree in Human Services or Social Sciences fields.
  • Clear Police Check with Vulnerable Sector
  • Clear Intervention Record Check
  • Certifications: Suicide Intervention, Standard First Aid and CPR, Mental Health First Aid, De-escalation
  • Valid Class 5 Driver’s License


  • 1+ year of experience working with marginalized populations, high risk and vulnerable populations.
  • Previous experience working with LGBTQ2+, Indigenous, refugee and immigrant populations.
  • Working knowledge of harm reduction, abuse and trauma, sexual exploitation, addictions, mental health, homelessness, inner city and indigenous culture.
  • Knowledge and experience of Motivational Interviewing and Critical Time Intervention strategies considered an asset.
  • Demonstrated experience de-escalating crisis and potentially violent situations with individuals under the influence of drugs or alcohol, under extreme stress &/or struggling with acute/chronic mental health crises.
  • Proficient in Microsoft Outlook, Word, Excel, database applications and computer operations.


  • Deliver to the Agency – holistic overview; plays many roles successfully; long-term perspective.
  • Work alongside Managers in the Agency – collaboration and empowerment; people oriented.
  • Self-Awareness and Impact – focused on learning; self-expression, self-awareness.
  • Create and Lead Change – proactive and preventative; innovation and creative; pathfinding.
  • Manage An Agency Focus – prioritizing; utilizing feedback.
  • Best Practice Framework- participate in ongoing trainings for best practice approaches in service delivery including implementing person-centered, strength-based, trauma-informed, cultural-sensitive and harm reduction models. 


Thank you to all those apply. Only those short-listed will be contacted for an interview.

How To Apply

Please forward Cover Letter and Resume to:

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