As Follow-up Support Worker
you will establish and maintain service plans for successfully maintaining
housing sustainability for participants.
Your role is to build and maintain trusting partnerships with landlords
and community service providers in assisting participants to achieve
integration into our community.
Full-time 3 month position: Monday to Friday: 40 hours per week.
Why Join Our Team
- Build relationships and connect people to the work we do.
- Engage with individuals in meaningful opportunities, which positively
impact those we serve.
- Be a part of a supportive team, dedicated to professional and personal
In Your Role You Will
- Promote e4c Intensive Case Management Team’s services to potential
property management organizations or landlords.
- Use assessments, referral skills and tools to assist in exploring
participant’s strengths and barriers to obtaining sustainable affordable
- Assist participants in navigating and accessing appropriate income
funding available from federal and provincial government sources.
- Coach and model healthy relationships with landlords and other service
- Utilize agency and community resources to assist participants in
setting up housing.
- Caseload for follow up support worker is at a minimum 17 up to 20
- Develop trust-based relationships with participants to effectively
transition out of homelessness.
- Develop Service Plans with participants for the purpose of evaluating
progress through transition and ultimately program graduation.
- Monthly landlord check-ins fulfilling monthly payment confirmation
- Regular participant home visits.
- Coordinate and facilitate regular service team meetings with
- Advocate and coordinate referrals for participants accessing
mainstream service providers.
- Data management using Efforts
Toward Outcomes computer software system.
- Regular completion of client
Service Prioritization Decision Assistance Tool (SPDAT) assessment.
- Abide by e4c policies and
procedures and Homeward Trust Housing First service delivery model.
- Knowledge of Alberta’s
Residential Tenancy Act and Residential Tenancy Dispute Resolution Service.
- Use of company debit card for
program approved purchases and receipt management.
- Use of Safety Line monitoring
- Other duties as assigned.
Education and Certifications
- Diploma or degree in
Human Services or Social Sciences fields.
- Clear Police Check with Vulnerable
- Clear Intervention Record
- Certifications: Suicide
Intervention, Standard First Aid and CPR, Mental Health First Aid, De-escalation
- Valid Class 5 Driver’s
- 1+ year of experience working with marginalized
populations, high risk and vulnerable populations.
- Previous experience
working with LGBTQ2+, Indigenous, refugee and immigrant populations.
- Working knowledge of harm reduction, abuse and trauma, sexual
exploitation, addictions, mental health, homelessness, inner city and
- Knowledge and experience of Motivational Interviewing and Critical
Time Intervention strategies considered an asset.
- Demonstrated experience de-escalating crisis and potentially violent
situations with individuals under the influence of drugs or alcohol, under
extreme stress &/or struggling with acute/chronic mental health
- Proficient in Microsoft Outlook, Word, Excel, database applications
and computer operations.
- Deliver to the Agency – holistic overview;
plays many roles successfully; long-term perspective.
- Work alongside Managers in the Agency – collaboration and
empowerment; people oriented.
- Self-Awareness and Impact – focused on learning;
- Create and Lead Change – proactive and
preventative; innovation and creative; pathfinding.
- Manage An Agency Focus – prioritizing;
- Best Practice Framework- participate in ongoing
trainings for best practice approaches in service delivery including
implementing person-centered, strength-based, trauma-informed,
cultural-sensitive and harm reduction models.
Thank you to all
those apply. Only those short-listed will be contacted for an interview.